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How to Go Digital: Practical Wisdom to Help Drive Your Organization's Digital Transformation
The Digital Future of Management
How to Go Digital: Practical Wisdom to Help Drive Your Organization's Digital Transformation
By
MIT Sloan Management Review
MIT Sloan Management Review
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The MIT Press
DOI:
https://doi.org/10.7551/mitpress/11633.001.0001
ISBN electronic:
9780262345323
Publication date:
2018
Book Chapter

10: A New Approach to Automating Services

By
Mary C. Lacity
Mary C. Lacity
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,
Leslie P. Willcocks
Leslie P. Willcocks
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Doi:
https://doi.org/10.7551/mitpress/11633.003.0015
  • Published:
    2018
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