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Customer Support

Direct is a product of the MIT Press. MIT Press customer support is available Monday through Friday from 9:00 am to 5:00 pm Eastern Time.

You might also find the help you need in our FAQ or on our Customer Service Portal.

Customer Service

Contact our customer service team for questions regarding:

  • Purchasing MIT Press Direct eBook collections
  • Subscribing to MIT Press Direct eBook collections
  • Questions about usage statistics 
  • Free trials for institutions
  • Technical issues 
  • Other requests or general feedback

Our Address

The MIT Press
Journals and Digital Products Customer Service
1 Rogers Street, Floor 3 Cambridge, MA 02142
Tel: +1 617-253-2889 or Tel: 800-207-8354 US/Canada
Fax: +1 617-577-1545 

Additional Contact Information


For information about free institutional trials, purchase and subscription options, and inquiries about licensing or pricing.

Customers in all territories
Emily Farrell, Library Partnerships & Sales Lead

Marketing/Promotional Materials

To request promotional items and other resources for increasing awareness and use of MIT Press Direct eBook collections among your patrons.

Amy Harris, Manager for Institutional Marketing

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