Representation and Management of Narrative Information: Theoretical Principles and Implementation Gian Piero Zarri (Politecnico di Milano) Springer Verlag (Advanced Information and Knowledge Processing series, edited by Lakhmi Jain and Xindong Wu), 2009, x+301 pp; hardbound, ISBN 978-1-84800-077-3, $99.00; e-book, ISBN 978-1-84800-078-0; DOI 10.1007/978-1-84800-078-0 Open Access