Social media content is changing the way people interact with each other and share information, personal messages, and opinions about situations, objects, and past experiences. Most social media texts are short online conversational posts or comments that do not contain enough information for natural language processing (NLP) tools, as they are often accompanied by non-linguistic contextual information, including meta-data (e.g., the user’s profile, the social network of the user, and their interactions with other users). Exploiting such different types of context and their interactions makes the automatic processing of social media texts a challenging research task. Indeed, simply applying traditional text mining tools is clearly sub-optimal, as, typically, these tools take into account neither the interactive dimension nor the particular nature of this data, which shares properties with both spoken and written language. This special issue contributes to a deeper understanding of the role of these interactions to process social media data from a new perspective in discourse interpretation. This introduction first provides the necessary background to understand what context is from both the linguistic and computational linguistic perspectives, then presents the most recent context-based approaches to NLP for social media. We conclude with an overview of the papers accepted in this special issue, highlighting what we believe are the future directions in processing social media texts.

The study of evaluation, affect, and subjectivity is a multidisciplinary enterprise, including sociology, psychology, economics, linguistics, and computer science. A number of excellent computational linguistics and linguistic surveys of the field exist. Most surveys, however, do not bring the two disciplines together to show how methods from linguistics can benefit computational sentiment analysis systems. In this survey, we show how incorporating linguistic insights, discourse information, and other contextual phenomena, in combination with the statistical exploitation of data, can result in an improvement over approaches that take advantage of only one of these perspectives. We first provide a comprehensive introduction to evaluative language from both a linguistic and computational perspective. We then argue that the standard computational definition of the concept of evaluative language neglects the dynamic nature of evaluation, in which the interpretation of a given evaluation depends on linguistic and extra-linguistic contextual factors. We thus propose a dynamic definition that incorporates update functions. The update functions allow for different contextual aspects to be incorporated into the calculation of sentiment for evaluative words or expressions, and can be applied at all levels of discourse. We explore each level and highlight which linguistic aspects contribute to accurate extraction of sentiment. We end the review by outlining what we believe the future directions of sentiment analysis are, and the role that discourse and contextual information need to play.

We present a lexicon-based approach to extracting sentiment from text. The Semantic Orientation CALculator (SO-CAL) uses dictionaries of words annotated with their semantic orientation (polarity and strength), and incorporates intensification and negation. SO-CAL is applied to the polarity classification task, the process of assigning a positive or negative label to a text that captures the text's opinion towards its main subject matter. We show that SO-CAL's performance is consistent across domains and in completely unseen data. Additionally, we describe the process of dictionary creation, and our use of Mechanical Turk to check dictionaries for consistency and reliability.