Interface Design in Services: A Postphenomenological Approach

Fernando Secomandi is a doctoral researcher at the Faculty of Industrial Design Engineering, Delft University of Technology, The Netherlands. He holds a bachelor's degree in industrial design and a MSc in strategic product design. His previous publications on the topic of service design have appeared in DesignIssues and Touchpoint.

Dirk Snelders is associate professor at the Department of Industrial Design, Eindhoven University of Technology, The Netherlands, and visiting professor at the International Design Business Management program at Aalto University, Helsinki, Finland. He received his PhD in 1995 and previously worked at the Business School of the University of Namur in Belgium, and Delft University of Technology in The Netherlands. Dirk Snelders' research focuses on the importance of design for processes of competition and innovation. Earlier work focused on aesthetic product judgments and the role of novelty and branding in such judgments. His articles have, among others, appeared in DesignIssues, Design Studies, The Journal of Product Innovation Management, and British Journal of Psychology.