We address the design issue of mundane and strategic work in collaborative design. We do so through an examination of a series of participatory design activities in building a flagship library of the future. Both strategic and mundane work are found to permeate the processes, results, and further uptake of collaborative design outcomes as internal issues of user involvement, and not just as external context or excludable routine execution, which has been the prevailing view to them in design research to date.

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