Abstract

Service design, as a practice and an area of research, has been at the forefront of the debates surrounding innovation, technology, and organizational change. More recently, service design is deployed as a means to drive public sector efficiency and address the growing complexity of public service delivery. This article examines the application of service design to policy making in order to situate service design at the intersection of research on public services, design, and policy design. Furthermore, it will explore how conceiving of policy instruments as design artifacts might provide a way to think about the object of policy design and government action.

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