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Weijie Liu
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Publisher: Journals Gateway
Data Intelligence (2019) 1 (2): 176–186.
Published: 01 April 2019
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One of the major challenges to build a task-oriented dialogue system is that dialogue state transition frequently happens between multiple domains such as booking hotels or restaurants. Recently, the encoderdecoder model based on the end-to-end neural network has become an attractive approach to meet this challenge. However, it usually requires a sufficiently large amount of training data and it is not flexible to handle dialogue state transition. This paper addresses these problems by proposing a simple but practical framework called M ulti- D omain KB-BOT (MDKB-BOT), which leverages both neural networks and rule-based strategy in natural language understanding (NLU) and dialogue management (DM). Experiments on the data set of the Chinese Human-Computer Dialogue Technology Evaluation Campaign show that MDKB-BOT achieves competitive performance on several evaluation metrics, including task completion rate and user satisfaction.