Abstract
Most studies of mediation strategy focus on the “how” and “what” of the process, but fail to take into consideration when particular techniques are used. To improve our understanding of mediation strategies in general, the authors of this article propose a new methodological approach that includes an analysis of the particular techniques that are used as well as the order of their use.
REFERENCES
Augsburger
, D.W.
1992
. Conflict mediation across cultures: Pathways and patterns
.
Louisville
,
Ky.
: Westministcr/John Knox
.
Bercovitch
, J.
1989
. Mediation in international disputes
. In Mediation research
, edited by
K.
Kressel
and
D.G.
Pruitt
.
San Francisco
: Jossey‐Bass
.
Bercovitch
, J.
1992
. Mediators and mediation strategies in international relations
.
Negotiation Journal
8
:99
–112
.
Carnevale
, P.
and
R.
Henry
1989
. Determinants of mediation tactics in public sector disputes: A contingency analysis
.
Journal of Applied Social Psychology
19
: 469
–88
.
Carnevale
, P.J.
and
D.G.
Pruitt
1992
. Negotiation and mediation
.
Annual Review of Psychology
, 43
: 531
–582
.
Donohue
, W.A.
1989
. Communication competence in mediators
. In Mediation research
edited by
K.
Kressel
and
D.G.
Pruitt
San Francisco
: Jossey‐Bass
.
Donohue
, W.A.
1991
. Communication, marital dispute and divorce mediation
.
Hillsdale
,
N.J.
: Lawrence Erlbaum
.
Elangovan
, A.R.
1995
. Managerial third‐party dispute intervention: A prescriptive model of strategy selection
.
Academy of Management Review
20
: 800
–830
.
Honeyman
, C.
1988
. Five elements of mediation
.
Negotiation Journal
4
: 149
–154
.
Karambayya
, R.
and
J.M.
Brett
1989
. Managers handling disputes: Third‐party roles and perceptions of fairness
.
Academy of Management Journa1
32
: 687
–674
.
Kaufman
, S.
and
G.T.
Duncan
1991
. Preparing the ground for mediation: Foothills revisited
.
Iternational Journal of Conflict Management
1
: 191
–212
.
Kim
, N‐H.
,
J.A.
Wall
,
D‐W.
Sohn
, and
J.S.
Kim
1993
. Community and industrial mediation in South Korea
, Journal o f Conflict Resolution
37
: 361
–381
.
Kolb
, D.M.
1987
. Corporate ombudsman and organizational conflict
.
Journal of Conflict Resolution
31
: 673
–692
.
Kressel
, K.
1972
. Labor mediation: An exploratory' survey
,
Albany
,
N.Y.
: Association of Labor Mediation Agencies
.
Kressel
, K.
and
D.G.
Pruitt
1985
. Themes in the mediation of social conflict
.
Journal of Social Issues
41
: 179
–98
.
Kriesberg
, L.
1991
. Timing and the initiation of de‐escalation moves
. In Negotiation theory and practice
edited by
J. W.
Breslin
and
J.Z.
Rubin
Cambridge
,
Mass.
: PON Books
(The Program on Negotiation at Harvard Law School).Lewicki
, R.
and
B.
Sheppard
1985
. Choosing how to intervene: Factors affecting the use of process and outcome control in third‐party dispute resolution
.
Journal of Occupational Behavior
6
: 49
–64
.
Lim
, R
, and
P.
Carnevale
1990
. Contingencies in the mediation of disputes
.
Journal of Personality and Social Psychology
, 58
: 259
–272
.
Maggiolo
, W.
1971
. Techniques of mediation in labor disputes
.
Dobbs Ferry
,
N.Y.
: Oceana
.
McLaughlin
, M.
,
P.
Carnevale
, and
R.
Lim
1991
. Professional mediators' judgments of mediation tactics: Multidimensional scaling and cluster analysis
, Journal of Applied Psychology
76
: 465
–472
.
Merry
, S.E.
, 1989
. Mediation in nonindustrialized societies
. In Mediation research
edited by
K.
Kressel
and
D.G.
Pruitt
San Francisco
: Jossey‐Bass
.
Pruitt
, D.G
,
N.B.
McGillicuddy
,
G.L.
Welton
, and
W.R.
Fry
1989
. Process of mediation in dispute settlement centers
. In Mediation research
, edited by
K.
Kressel
and
D.G.
Pruitt
San Francisco
: Jossey‐Bass
.
Rogers
, N.
and
R.
Salem
1987
. A students' guide to mediation and the law
.
New York
: Matthew Bender
.
Sheppard
, B.H.
1984
. Third‐party conflict intervention: A procedural framework
.
Research in Organizational Behavior
6
: 141
–190
.
Silbey
, S.
and
S.
Merry
1986
. Mediator settlement strategies
.
Law and Policy
8
: 7
–32
.
Touval
, S.
and
W.
Zartman
1989
. Mediation in international conflicts
. In Mediation research
, edited by
K.
Kressel
and
D.G
Pruitt
San Francisco
: Jossey‐Bass
.
Ury
, W.L.
1995
. Conflict resolution among the Bushmen: Lessons in dispute systems design
.
Negotiation Journal
11
: 379
–390
.
Van de Vliert
, E.
(in press). Conflict and conflict management
. In A new handbook of work and organizational psychology
, edited by
H.
Thierry
,
P.J.D.
Drenth
and
C.J.
de Wolff
.
Hove
,
England
: Erlbaum
.
Wall
, J.
and
M.
Btum
1991
. Community mediation in the People's Republic of China
.
Journal of Conflict Resolution
35
: 3
–20
.
Wall
, J.
and
D.
Rude
1985
. Judicial mediation: Techniques, strategies, and situational effects
.
Journal of Social Issues
41
: 47
–64
.
This content is only available as a PDF.
© 1996 Plenum Publishing Corporation
1996
Plenum Publishing Corporation
This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International (CC BY 4.0) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. For a full description of the license, please visit https://creativecommons.org/licenses/by/4.0/legalcode.
