This essay delineates the influences and constraints upon the author's practice as an ombuds in two different Canadian universities over more than twenty years. My hope is that an account of my practice as it evolved day by day will help to shed light on the divergences in practice among particular groups of ombuds practitioners, notably government or legislative ombudsmen; corporate ombudsmen; and academic ombudspersons in both Canada and the United States.

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© 2000 Plenum Publishing Corporation. Published under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) license.
2000
Plenum Publishing Corporation
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