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Jessica Katz Jameson
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Journal Articles
Publisher: Journals Gateway
Negotiation Journal (2014) 30 (2): 209–229.
Published: 10 April 2014
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This study used a turning point framework to identify discourse that changed the nature of a mediation interaction from adversarial to cooperative. Based on Daniel Druckman's discussion of turning points, we performed a text analysis of mediation transcripts to identify disputant‐initiated and mediator‐initiated precipitants and departures in role‐played mediations. Comparing the discourse of precipitants and departures in mediations that achieved agreement only (resolution) with those that reached both agreement and evidence of relationship change (transformation) allowed us to extend previous turning point research by identifying some features of interaction in mediation that can lead to transformative outcomes. This study has implications for applying the turning point framework to mediation and practical implications for mediators.
Journal Articles
Publisher: Journals Gateway
Negotiation Journal (2010) 26 (1): 25–48.
Published: 11 January 2010
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Although the recent literature on negotiation and mediation indicates the important role of emotion in the conflict process, few guidelines have been developed to assist new mediators in addressing parties' emotions during the mediation session. This study starts with the premise that attention to parties' underlying emotional experience is pivotal to achieving conflict transformation. We further suggest that mediators are in a unique position to help parties better understand both their own and each others' emotions and how they affect the unfolding conflict interaction. In the study, we analyzed the transcripts from eight simulated mediations of a common workplace conflict in an effort to identify the types of strategies mediators use to elicit emotional communication. Participants include undergraduate students role playing parties in a conflict mediated by experienced mediators. We identified five types of emotion‐eliciting strategies: grant legitimacy, encourage emotion identification, confront avoidance of emotion, paraphrase emotion, and encourage emotional perspective taking. In this article, we provide examples of each strategy, discuss its potential implications, and consider the implications for theory and practice.
Journal Articles
Publisher: Journals Gateway
Negotiation Journal (2006) 22 (2): 199–207.
Published: 12 April 2006
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In this article, the authors discuss the role of emotions in mediation with the goal of providing practical insights that can improve the mediation process. Their assumption is that emotion is ever‐present, particularly in conflict, and that acknowledging and addressing underlying emotions facilitates conflict transformation during the mediation process.