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Customer Support

MIT Press customer support is available, live, Monday through Friday from 9:00 am to 5:00 pm Eastern Time.

Reach out to us via the Direct Service Desk.

You might also find the help you need in our FAQ.

Contact our customer service team for questions regarding MIT Press Journals and MIT Press Direct eBooks:

  • Purchasing MIT Press Direct eBook collections
  • Subscribing to MIT Press Direct eBook collections
  • Subscribing to MIT Press Journals
  • Questions about eBook usage statistics 
  • Free MIT Press Direct trials for institutions
  • Technical issues 
  • Other requests or general feedback

Helpful Journals Specific Links

Our Address:

The MIT Press
Journals and Digital Products Customer Service
One Broadway, Floor 12
Cambridge, MA 02142

Tel: +1 617-253-2889 or Tel: 800-207-8354 US/Canada
Fax: +1 617-577-1545 

MIT Press Direct, Additional Contact Information

MIT Press Direct, Sales

  • For information about free institutional trials, purchase and subscription options, and inquiries about licensing or pricing.
  • Customers in all territories
  • Contact: Amy Harris, Library Partnerships & Sales Lead

MIT Press Direct Marketing/Promotional Materials

  • To request promotional items and other resources for increasing awareness and use of MIT Press Direct eBook collections among your patrons.
  • Contact: Amy Harris, Manager for Institutional Marketing

 

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