The ability to convey relevant and faithful information is critical for many tasks in conditional generation and yet remains elusive for neural seq-to-seq models whose outputs often reveal hallucinations and fail to correctly cover important details. In this work, we advocate planning as a useful intermediate representation for rendering conditional generation less opaque and more grounded. We propose a new conceptualization of text plans as a sequence of question-answer (QA) pairs and enhance existing datasets (e.g., for summarization) with a QA blueprint operating as a proxy for content selection (i.e., what to say) and planning (i.e., in what order). We obtain blueprints automatically by exploiting state-of-the-art question generation technology and convert input-output pairs into input-blueprint-output tuples. We develop Transformer-based models, each varying in how they incorporate the blueprint in the generated output (e.g., as a global plan or iteratively). Evaluation across metrics and datasets demonstrates that blueprint models are more factual than alternatives which do not resort to planning and allow tighter control of the generation output.

Online discussion forums and community question-answering websites provide one of the primary avenues for online users to share information. In this paper, we propose text mining techniques which aid users navigate troubleshooting-oriented data such as questions asked on forums and their suggested solutions. We introduce Bayesian generative models of the troubleshooting data and apply them to two interrelated tasks: (a) predicting the complexity of the solutions (e.g., plugging a keyboard in the computer is easier compared to installing a special driver) and (b) presenting them in a ranked order from least to most complex. Experimental results show that our models are on par with human performance on these tasks, while outperforming baselines based on solution length or readability.

Great writing is rare and highly admired. Readers seek out articles that are beautifully written, informative and entertaining. Yet information-access technologies lack capabilities for predicting article quality at this level. In this paper we present first experiments on article quality prediction in the science journalism domain. We introduce a corpus of great pieces of science journalism, along with typical articles from the genre. We implement features to capture aspects of great writing, including surprising, visual and emotional content, as well as general features related to discourse organization and sentence structure. We show that the distinction between great and typical articles can be detected fairly accurately, and that the entire spectrum of our features contribute to the distinction.