There is an increasing focus on model-based dialog evaluation metrics such as ADEM, RUBER, and the more recent BERT-based metrics. These models aim to assign a high score to all relevant responses and a low score to all irrelevant responses. Ideally, such models should be trained using multiple relevant and irrelevant responses for any given context. However, no such data is publicly available, and hence existing models are usually trained using a single relevant response and multiple randomly selected responses from other contexts (random negatives). To allow for better training and robust evaluation of model-based metrics, we introduce the DailyDialog++ dataset, consisting of (i) five relevant responses for each context and (ii) five adversarially crafted irrelevant responses for each context. Using this dataset, we first show that even in the presence of multiple correct references, n -gram based metrics and embedding based metrics do not perform well at separating relevant responses from even random negatives. While model-based metrics perform better than n -gram and embedding based metrics on random negatives, their performance drops substantially when evaluated on adversarial examples. To check if large scale pretraining could help, we propose a new BERT-based evaluation metric called DEB, which is pretrained on 727M Reddit conversations and then finetuned on our dataset. DEB significantly outperforms existing models, showing better correlation with human judgments and better performance on random negatives (88.27% accuracy). However, its performance again drops substantially when evaluated on adversarial responses, thereby highlighting that even large-scale pretrained evaluation models are not robust to the adversarial examples in our dataset. The dataset 1 and code 2 are publicly available.

Domain-specific goal-oriented dialogue systems typically require modeling three types of inputs, namely, (i) the knowledge-base associated with the domain, (ii) the history of the conversation, which is a sequence of utterances, and (iii) the current utterance for which the response needs to be generated. While modeling these inputs, current state-of-the-art models such as Mem2Seq typically ignore the rich structure inherent in the knowledge graph and the sentences in the conversation context. Inspired by the recent success of structure-aware Graph Convolutional Networks (GCNs) for various NLP tasks such as machine translation, semantic role labeling, and document dating, we propose a memory-augmented GCN for goal-oriented dialogues. Our model exploits (i) the entity relation graph in a knowledge-base and (ii) the dependency graph associated with an utterance to compute richer representations for words and entities. Further, we take cognizance of the fact that in certain situations, such as when the conversation is in a code-mixed language, dependency parsers may not be available. We show that in such situations we could use the global word co-occurrence graph to enrich the representations of utterances. We experiment with four datasets: (i) the modified DSTC2 dataset, (ii) recently released code-mixed versions of DSTC2 dataset in four languages, (iii) Wizard-of-Oz style CAM676 dataset, and (iv) Wizard-of-Oz style MultiWOZ dataset. On all four datasets our method outperforms existing methods, on a wide range of evaluation metrics.