Despite the recent success of automatic metrics for assessing translation quality, their application in evaluating the quality of machine-translated chats has been limited. Unlike more structured texts like news, chat conversations are often unstructured, short, and heavily reliant on contextual information. This poses questions about the reliability of existing sentence-level metrics in this domain as well as the role of context in assessing the translation quality. Motivated by this, we conduct a meta-evaluation of existing automatic metrics, primarily designed for structured domains such as news, to assess the quality of machine-translated chats. We find that reference-free metrics lag behind reference-based ones, especially when evaluating translation quality in out-of-English settings. We then investigate how incorporating conversational contextual information in these metrics for sentence-level evaluation affects their performance. Our findings show that augmenting neural learned metrics with contextual information helps improve correlation with human judgments in the reference-free scenario and when evaluating translations in out-of-English settings. Finally, we propose a new evaluation metric, Context-MQM , that utilizes bilingual context with a large language model (LLM) and further validate that adding context helps even for LLM-based evaluation metrics.

Automatic text simplification (TS) aims to automate the process of rewriting text to make it easier for people to read. A pre-requisite for TS to be useful is that it should convey information that is consistent with the meaning of the original text. However, current TS evaluation protocols assess system outputs for simplicity and meaning preservation without regard for the document context in which output sentences occur and for how people understand them. In this work, we introduce a human evaluation framework to assess whether simplified texts preserve meaning using reading comprehension questions. With this framework, we conduct a thorough human evaluation of texts by humans and by nine automatic systems. Supervised systems that leverage pre-training knowledge achieve the highest scores on the reading comprehension tasks among the automatic controllable TS systems. However, even the best-performing supervised system struggles with at least 14% of the questions, marking them as “unanswerable” based on simplified content. We further investigate how existing TS evaluation metrics and automatic question-answering systems approximate the human judgments we obtained.

Neural sequence generation models are known to “hallucinate”, by producing outputs that are unrelated to the source text. These hallucinations are potentially harmful, yet it remains unclear in what conditions they arise and how to mitigate their impact. In this work, we first identify internal model symptoms of hallucinations by analyzing the relative token contributions to the generation in contrastive hallucinated vs. non-hallucinated outputs generated via source perturbations. We then show that these symptoms are reliable indicators of natural hallucinations, by using them to design a lightweight hallucination detector which outperforms both model-free baselines and strong classifiers based on quality estimation or large pre-trained models on manually annotated English-Chinese and German-English translation test beds.

With the success of large-scale pre-training and multilingual modeling in Natural Language Processing (NLP), recent years have seen a proliferation of large, Web-mined text datasets covering hundreds of languages. We manually audit the quality of 205 language-specific corpora released with five major public datasets (CCAligned, ParaCrawl, WikiMatrix, OSCAR, mC4). Lower-resource corpora have systematic issues: At least 15 corpora have no usable text, and a significant fraction contains less than 50% sentences of acceptable quality. In addition, many are mislabeled or use nonstandard/ambiguous language codes. We demonstrate that these issues are easy to detect even for non-proficient speakers, and supplement the human audit with automatic analyses. Finally, we recommend techniques to evaluate and improve multilingual corpora and discuss potential risks that come with low-quality data releases.